Site Reliability Engineering Services
Mayan.Host helps engineering teams define reliability targets, build useful observability, improve incident response, and remove recurring production risks. We turn uptime, latency, errors, capacity, and recovery into an operating system your team can measure, prioritize, and improve without slowing product delivery.
Best Fit
SRE creates the most value when production reliability affects revenue or trust, incidents recur without durable correction, and teams need measurable priorities instead of more alerts.
Recovery is only half the job. Reliability stalls when root causes remain unclear, corrective actions lose ownership, and the same failure pattern returns.
More telemetry does not automatically improve reliability. Teams need signals tied to service health, user impact, ownership, and a clear response.
Without explicit targets and error budgets, reliability decisions become subjective and urgent work repeatedly interrupts planned delivery.
Scope
The scope connects reliability targets, telemetry, incident response, capacity, change risk, and operational learning into one production feedback system.
We translate user expectations and business impact into reliability measures that guide engineering priorities.
We connect telemetry to the questions responders and service owners need to answer during normal operation and incidents.
Alerts are designed around urgent, actionable conditions with clear ownership and enough context to begin response.
We improve how teams detect, coordinate, recover, communicate, and learn from production incidents.
We identify limits before they become outages and tune systems against real traffic, latency, resource, and growth behavior.
We reduce production risk by improving release controls and automating repetitive work that consumes engineering attention.
Reliability Model
The goal is not perfect uptime at any cost. It is an explicit reliability target, fast recovery, controlled change, and a repeatable method for reducing the failures that matter.
We map critical services, user journeys, incidents, telemetry, dependencies, ownership, and the risks already visible to your team.
We create the reliability baseline your team will use to make decisions and respond consistently.
We address the reliability gaps with the strongest user impact and recurrence risk before expanding the program.
Reliability improves through regular review of service levels, incidents, changes, capacity, and completed corrective work.
Deliverables
Outcomes
SRE improvement does not require an immediate migration or tooling replacement. We can establish reliability practices across your existing AWS, GCP, private-cloud, Kubernetes, VM, or hybrid environment, then recommend platform changes only where they clearly reduce production risk.
Start the Review
Use the form to request an SRE review. A Mayan.Host engineer will assess your services, incidents, telemetry, reliability targets, capacity risks, and the level of implementation or ongoing reliability ownership you need.
FAQ
No. We can begin by mapping critical services, user journeys, dependencies, incidents, and available telemetry. From that baseline, we define practical SLIs and SLOs that your team can measure and use for engineering decisions.
Yes. We assess instrumentation, dashboards, alerts, logs, metrics, traces, retention, access, and operating workflows. We retain useful tooling, close visibility gaps, reduce noise, and replace components only when the expected value justifies migration.
Yes. We can help define incident command and escalation, support active triage and recovery within the agreed operating scope, facilitate post-incident reviews, and track corrective actions so recurring risks do not disappear into documentation.
SRE focuses on measurable reliability, SLOs, observability, incident learning, capacity, performance, change risk, and toil reduction. Managed infrastructure focuses on ongoing operational ownership such as monitoring, patching, backups, maintenance, and production support.
Yes. We commonly work with application, DevOps, platform, security, and infrastructure teams. Responsibility boundaries, service ownership, escalation, implementation work, and operational handoffs are agreed during the assessment.
Yes. SRE practices apply across providers and platforms. We work with AWS, GCP, Kubernetes, private cloud, Linux infrastructure, databases, queues, storage, networking, and hybrid systems, using the telemetry and operational tools appropriate to the environment.
